Frequently Asked Questions.

What we do . Products and sizing . Merchandise collaborations . Sales enquiries

  • Yes. Both our ‘Akancha’ essentials tees and our limited edition ‘Kranti’ tees are designed to be suitable for everyone.

    Kranti makes a great boyfriend tee, and you can go one size up from your usual for an oversized Akancha, too.

    Detailed sizing information can be found on each product in our store.

  • We include detailed sizing information on all our products.

    If in doubt, grab a measuring tape and check your specific measurements.

    Or if you need further support, please contact us.

  • Fast fashion is devastating for the environment, and we’re determined to do better.

    Our tees are made to order, in small batches at our training studio in Mumbai, and we ship regularly once we have sufficient orders to make this feasible - no easy task considering current global logistics challenge.

    This means that unless we can fulfil your order from the limited edition stock we hold in the UK, your tee could take up to six weeks to reach you.

    By supporting this approach and embracing slow fashion, you’re helping us to minimise waste, eliminate dead stock, and fulfil our impact agenda by keeping the women making your clothes busy with orders.

  • We’re a brand new small business with big plans for the future. And we’re building everything we do around the women who make your clothes, their families and others in their community. We also want to be as good to the planet as possible.

    Our production and training studio is within a low income community (we don’t like the word ‘slum’) and has very limited capacity at present. So every sale really does help us to reinvest in production to be able to increase the number of women we can train and employ, and the impact we can have on the wider community.

    In these early days, things are taking time. Production is slow due to training nature of our studio and the space we have available. We want to avoid wasting stock by producing to order. And we want to ship by sea rather than air, so have to meet economic minimum quantities before we can do so.

    So if you really need your tee tomorrow, you’re better shopping elsewhere. But if you don’t, and you want to support a business that’s working hard to really change people’s lives, then we may just be the brand for you.

  • If your Tee is unworn, unwashed and includes the original tags (still attached) then we’ll gladly take it back within 90 days of the shipping date.

    Return shipping costs must be paid by you. We do not offer free returns. So please make sure you check the sizing guides carefully before making a purchase.

    Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

    We’ll give you a full refund by the same method you used to pay or issue you with a discount code within 14 days of your returned item(s) are received at our warehouse and confirmed as suitable for resale.

    Original shipping costs (and duties, if applicable) are non-refundable. Any final sale items and gift cards are non-refundable.

    If you need assistance with order issues such as damaged, defective, or wrong items, please contact us.

  • This is a big question. But essentially, yes. We’re doing all we can but it’s early days.

    We only buy fabric from suppliers who have been certified to the Global Organic Textile Standard (GOTS). Our teeshirt fabric is produced from this fabric, however our rib collars contain 5% elastane.

    Our labels are currently made from woven polyester in the UK. And we are working hard to source a supplier of RPET (recycled polyester) in India.

    Our dyes are all either GOTS certified and low impact, or plant-based.

    Packaging and labels are made from 100% recycled material, and we print using low impact dyes.

  • Whilst we’re just getting started, we’re building Thumbprint on the strongest possible foundations.

    All the women who work for our production partner are paid double the local living wage for the work undertaken on our garments.

    For each garment we sell, we donate £1 to our NGO partner, The OSCAR Foundation. This money directly funds grassroots education programmes for young women in the community.

  • Our co-founder Ed first visited India in 2009, on a trip to Kolkata with an NGO called The Hope Foundation. Over the ensuing years, he became more involved with various initiatives and took a personal interest in the development of some young adults who he began to sponsor.

    It was through these deep connections, profound and moving personal experiences, and a love for the country that he decided to launch this business. Inviting co-founder Evgenia along for the ride during the lockdown of 2020. The story continues here.

  • A minimum wage is the lowest legal amount a worker can be paid on an hourly basis.

    The fashion industry is rife with companies paying below or barely meeting the minimum wage requirements, which is often inadequate for an individual or family to break out of the cycle of poverty.

    That's why we believe in paying DOUBLE the living wage - the amount an individual or family needs to make to avoid living in poverty.

For further information and for merchandise and sales enquiries.

Fill out the form and we’ll come straight back to you. Or, send us an email.